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About the Department

University Police have complete police authority to apprehend and arrest anyone involved in illegal acts on campus. If minor offenses involving University rules and regulations are committed by a student, the campus police may also refer the individual to Student Judicial Affairs. For University Police, normal police operations are conducted within the boundaries of property owned, or otherwise under the control of Our Lady of the Lake University.

University Police Officers must meet specific employment qualifications set forth by the University, the University Police Department, and must also meet certain training requirements in order to be licensed peace officers by the Texas Commission on Law Enforcement (TCOLE). University Police Officers carry firearms and conduct foot, bicycle and vehicular patrols on all university property including the on campus housing facilities 24 hours a day.

University Police Officers are also responsible for enforcing all Texas State Laws including policies regarding the regulation of underage drinking, use of controlled substances and weapons on university property. In addition, the TCOLE mandates all peace officers take 40 hours of continuing education classes every two years.


University Police Officers are trained to handle a full range of community services including assistance with all medical emergencies, fires, alarm responses, traffic accident investigations, suspicious activity reports, escorts, vehicle unlocks, provide jump-starts, and vehicle assistance as needed.

University Police are certified in First Aid and CPR, Patrol Rifle Use, Basic Instructor, Hostage Negotiations and International Police Mountain Bike Association.

Administrative Services Offered

  • Special events
  • Reserve parking
  • Lost and found
  • Building/room access
  • Vehicle registration
  • Parking permits
  • Citations/appeals
  • Report copies
  • Vehicle assistance on campus property

Lost and Found

There are several lost and found areas on campus. All valuable property submitted to other areas should be brought to the University Police Department located in the Walter Student Service Center. The Police Department will log the items and attempt to contact the owner. To claim lost property, individuals must present a valid photo ID and accurately describe the property. Items not claimed after 90 days will be donated to nonprofit agencies. Items considered a health hazard will be destroyed.

To report lost property, go to the Police Department or call 210-431-4022.

Contacting Us

The University Police Department is located in the Walter Student Service Center Basement, Room G-04. When the main police office is closed, all incoming calls are forwarded to the Police Department's two-way radio system. The system only allows for 45 seconds of talk time. Please speak clearly when telling officers what you need. If the officers are not able to assist you with the information you need, they may give you another number to call. 

Office Hours:

Mon.-Fri. - 8 a.m.-4:30 p.m.
*Closed on all University and Federal Holidays
**Officers are on duty 24 hours a day

Emergencies: 210-433-0911
Non-emergency number: 210-431-4022 
Silent Witness Program: 210-431-4111

Fax: 210-431-4067  
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