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Privacy and Cookie Policy

Information Privacy Policy

Our Lady of the Lake University, “OLLU,” “we,” “our,” or “us,” is committed to protecting the privacy and security of visitors to our websites and online services. This policy explains what information may be collected when visiting OLLU websites, how that information may be used, how cookies and similar technologies may be used, and how users may contact OLLU with privacy questions or concerns.

Information You Voluntarily Provide

Visitors may voluntarily provide information to OLLU through forms, applications, event registrations, requests for information, surveys, or other website features. Depending on the service used, this information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Academic interests
  • Application or enrollment related information
  • Event registration information
  • Other information voluntarily submitted by the user

Information voluntarily submitted to OLLU may be used for:

  • Responding to requests
  • Admissions and enrollment processing
  • Student services
  • Event communications
  • Academic or institutional communications
  • Improving university services and website functionality
  • Providing information related to programs, events, services, or opportunities that may be relevant to the user
  • Supporting university operations, reporting, communications, and outreach

OLLU does not sell personally identifiable information to third parties.

Information Collected Automatically

Like most modern websites, OLLU websites and online services may automatically collect certain technical and usage information during visits. This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Screen resolution
  • Pages visited
  • Time and date of visit
  • Referring website, campaign, or source
  • Navigation behavior within OLLU websites
  • Links clicked
  • Session identifiers
  • Cookies and similar identifiers

This information may be collected through technologies such as:

  • Cookies
  • Web beacons
  • Tracking pixels
  • Session storage technologies
  • Analytics tools
  • Tag management tools
  • Customer relationship management, CRM, tools
  • Similar web technologies

This information helps OLLU:

  • Maintain website security and functionality
  • Understand website usage patterns
  • Improve website accessibility and usability
  • Analyze website performance
  • Support admissions and enrollment processes
  • Improve communication effectiveness
  • Measure the effectiveness of outreach and marketing efforts
  • Provide more relevant university related communications

Website Analytics, Tag Management, and Tracking Technologies

OLLU may use analytics, tag management, advertising, and tracking technologies across OLLU websites and webpages. These tools may include services provided by Google, such as Google Analytics, Google Tag Manager, Google Ads, and related Google services.

These technologies may collect information about website activity and interactions, including device information, IP address, browser activity, referral information, pages visited, session activity, and website usage behavior.

OLLU may also use tracking pixels, advertising tools, and similar technologies from third party platforms to measure communication effectiveness, understand visitor behavior, support outreach, and provide relevant university related communications.

Some technologies may support remarketing or advertising features that allow OLLU related messages or advertisements to appear on third party websites or platforms based on previous visits to OLLU websites.

Admissions, Recruitment, and CRM Platforms

OLLU uses admissions, recruitment, event registration, inquiry management, and customer relationship management platforms, including Slate by Technolutions, to support admissions, enrollment, communications, analytics, recruitment, and related university operations.

These systems may use cookies, session identifiers, analytics tools, tracking pixels, and similar technologies across OLLU websites and online services. These technologies may help OLLU understand how visitors interact with university resources, maintain session continuity, measure engagement, support admissions communications, and improve the user experience.

Information submitted through inquiry forms, event registrations, applications, admissions systems, or related university services may be associated with prior website activity, cookies, identifiers, or session information.

Depending on the services used, previously anonymous website activity may become associated with an identifiable individual after information is voluntarily submitted through a form, registration, application, or other university service.

Sensitive Information and General Website Forms

Users should avoid submitting sensitive medical, disability related, counseling related, Title IX related, financial, or other highly confidential personal information through general website forms unless the form specifically requests that information as part of an authorized university process or service.

OLLU seeks to handle personal information with care and to use it for appropriate university purposes. Some university services may have additional privacy notices, confidentiality rules, or procedures that apply to those specific services.

Use of Collected Information

OLLU may use information collected through websites and online services to:

  • Respond to user requests
  • Provide admissions and enrollment information
  • Support event registration and university communications
  • Improve website content, accessibility, and usability
  • Analyze website traffic and visitor behavior
  • Measure the effectiveness of outreach and marketing efforts
  • Maintain website security and performance
  • Support institutional reporting and planning
  • Provide relevant university related communications

Third Party Service Providers

OLLU may use authorized third party service providers to support website hosting, analytics, communications, admissions, recruitment, advertising, security, accessibility, and related university operations.

These providers may process information on behalf of OLLU or provide tools that help OLLU operate, improve, and measure its websites and online services.

OLLU does not knowingly provide protected student education records to advertising platforms except as permitted by applicable law.

Cookies and Browser Controls

Cookies are small files or identifiers that may be stored on a user’s browser or device. Cookies and similar technologies may help websites function, remember user preferences, measure site usage, support analytics, and assist with communications and outreach.

Most web browsers allow users to manage cookie preferences, including blocking or deleting cookies. Disabling or deleting cookies may affect website functionality or prevent certain services from operating properly.

Cookie and browser settings generally must be managed separately for each browser and device used.

OLLU may provide cookie notices, cookie preference tools, or similar controls where required or appropriate. Some non essential cookies or tracking technologies may be managed through browser settings, platform controls, or other available privacy tools.

Google Services

OLLU may use Google services such as Google Analytics, Google Tag Manager, Google Ads, and related tools to understand website traffic, measure outreach effectiveness, and improve website performance.

Google services may collect information such as IP address, device information, browser activity, referral information, website usage behavior, and interactions with OLLU websites. Google may process this information according to its own privacy policies and service terms.

Users may learn more about Google’s practices and available controls by visiting:

Data Security

OLLU uses reasonable administrative, technical, and organizational safeguards designed to protect information collected through university websites and online services. However, no method of electronic transmission or storage is completely secure, and OLLU cannot guarantee absolute security.

External Links

OLLU websites may contain links to third party websites that are not owned or controlled by OLLU. OLLU is not responsible for the privacy practices, content, security, or accessibility of external websites.

Changes to This Policy

OLLU may update this Privacy and Cookie Policy periodically to reflect operational, legal, or technological changes. Updated versions will be posted to this page with a revised effective date.

Privacy Questions and Concerns

If you have questions, concerns, or requests related to privacy, cookies, or personal information collected through OLLU websites or online services, please contact the OLLU privacy team.

Email: privacy [at] ollusa [dot] edu
Phone: 210-434-6711
Mailing Address:
411 S.W. 24th Street
San Antonio, Texas 78207
Marketing, Communications and Engagement
Our Lady of the Lake University

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