Counseling Services provides psychological services and support for students that enhance psychological and emotional growth.
Notice: Change of Services
Due to the COVID-19 pandemic, OLLU's Counseling Services Office has adjusted how it will continue to serve the OLLU community.
Counseling Services will continue operations by providing tele-mental health services via Skype for the campus community.
Counseling Services staff will contact, via telephone, students who are currently scheduled for face-to-face appointments in the upcoming weeks to discuss their options: to attend sessions virtually via Skype, or to postpone appointments until in-person sessions are available again.
Given the necessity to move to virtual session in a prompt fashion, virtual sessions will be limited to students on the San Antonio campus. However, should a Houston or RGV student require crisis services, Dr. Coppock will provide consultation via telephone and help students connect to mental health services in their area.
All students, faculty and staff have access to the web-based program Therapy Assistance Online (TAO). Visit the TAO page to learn more.
The counseling department provides a limited number of psychological services to university students and their families utilizing brief therapeutic models. Services include:
Counseling Services' therapists are available to listen to and support students during their time at OLLU. Whether they are feeling stressed, worried, sad, having trouble with relationships, having difficulty with family, or are uncertain about what to do in school, Counseling Services is available to help.
- Counseling sessions last 45-50 minutes and are free for currently enrolled students at the San Antonio campus. The student and counselor will work together to determine how many counseling sessions would be appropriate based on their needs and Counseling Services resources. Typically, a plan is outlined at the start of their counseling and is reassessed and adjusted as therapy unfolds.
- Students can set up a therapy appointment by visiting the office in Providence Hall, Room 101, or by contacting them by phone at 210-431-4053.
The Importance of Attendance
- Research has shown that consistent attendance makes counseling more effective. If students need to reschedule or cancel an appointment, call the office as soon as possible to let the counselor know. This advance notice allows them to use that time to help other students who are waiting to be seen.
Additionally, online, self-guided mental support via TAO is available. Learn more here.
Group Therapy helps students share their experiences with a small group of their peers and a counselor. Group therapy is as effective, and in some cases, more effective than individual therapy. Many clients find group therapy helps them to feel a greater sense of connection to others and normalizes what they are going through. Current groups include:
- Veteran's Support Group
- Empowered - support group for survivors of intimate partner and sexual abuse.
Workshops are opportunities to learn and practice different coping skills and wellness habits aimed toward improving mental health. Topics include:
- Stress Management
- Happiness and wellbeing
- Communication and assertiveness
Members of the OLLU community are encouraged to prioritize their wellness by attending one of the workshops. Everyone is welcome and no appointment is required. If you are interested in requesting a specific workshop for an organization, club or class, contact Counseling Services.
It is our mission at Counseling Services to go beyond the walls of our offices and reach out to the campus community to promote psychological and interpersonal wellness on campus. We lead our outreach work with a multicultural and holistic perspective that is collaborative in spirit. We believe that a healthy environment is an essential piece for the individual students' wellness and academic success and partner with campus community members in creating a socially just climate that sustains and fosters wellness, diversity and inclusion.
Some of our outreach events include:
- Stomp Out Stigma
- Clothesline Project
- Walk the Line
- Galentine's Day
- Painting with a Counseling Twist
- Soulful Stories - A Celebration of Black History Month
When you have a mental health related concern or question, know that the Counseling Services staff is available to provide help. Please note that consultation is not counseling. Consultation is a very short-term conversation which focuses on problem-solving of a specific concern. Students, faculty and staff, as well as family and friends of our students are welcome to reach out to Counseling Services for a consultation meeting.
Some examples of consultation topics include:
- Concern about the well-being of a/another student
- Responding to a crisis or a sudden change (such as death or illness of a student or family member)
- Concern about potential threats of violence or self-harm
- Interpersonal conflict in the classroom, living situation or the workplace
- Issues that affect the campus climate and student wellness
- Questions about a mental health topic or available services
- Guidance on how to refer your student to Counseling Services
Please know that consultation is a confidential service and what you have shared with us will remain confidential. If you are contacting us to exchange information about a student who you believe is a client in our system, please remember that without a written consent from the student, we cannot confirm or deny that we know the person. If you are contacting us to report an incident or patterns of distressed, disturbing or disruptive behavior, please also file and Student Behavioral Concerns report here.
If there is an immediate threat to a student's physical safety, or a threat to another person's physical safety, students are strongly encouraged to contact 911 or go to the nearest emergency room.
If a student has an urgent mental health need during business hours, Counseling Services therapists are available between the hours of 9 a.m.-5 p.m., Monday through Friday, in Providence Hall, Room 101.
Examples of urgent needs include:
- A student is having suicidal thoughts and is worried they are unable to keep themselves physically safe.
- A student has recently experienced a physical or sexual assault.
- A student states they are hearing or seeing things.
- A student recently experienced or witnessed a threat to life or safety.
- A student has recently experienced the death of a loved one.
During an emergency, if you are not able to visit the Counseling Services Office or it is after hours, please contact the University Police at 210-433-0911. Students experiencing emergencies after hours and off campus, please call 911 or go to the nearest emergency room. Please take note of the following emergency numbers:
- The National Suicide Prevention Lifeline: 1-800-273-8255 or text "home" to 741741
- Crisis Care Center - Assessment over the phone: 210-225-5481
- The Center for Health Care Services Crisis Line: 210-223-7233 or 1-800-316-9241
- Emergency Room at University Hospital: 210-358-2078
- The United Way Help Line: 210-227-4357
Emergency rooms close to the San Antonio campus
Methodist Specialty and Transplant Hospital Emergency Room
8026 Floyd Curl Drive
San Antonio, Texas 78229
Metropolitan Methodist Hospital
1310 McCullough Ave.
San Antonio, Texas 78212
Main Number 210-757-2200
Emergency Department 210-757-2280
University Hospital — Psych ER
4502 Medical Drive
San Antonio, Texas 78229
San Antonio Behavioral Healthcare Hospital
8550 Huebner Road
San Antonio, Texas 78240
Unless noted, these phone numbers are available 24 hours a day, seven days a week.
- National Suicide Prevention Lifeline
- English - 1-800-273-TALK (8255)
- Spanish - 1-888-628-9454
- Deaf/hard of hearing - 1-800-799-4880
- Veterans Crisis Line - 1-800-273-8255
- LGBTQ Youth Crisis Hotline (Trevor Project) - 1-866-488-7386
- TransLifeline - 1-877-565-8860 (available every day, 11 a.m.-5 a.m.)
Don't want to talk? You can also get support through text and chat, available 24 hours a day, seven days a week.
- Lifeline Chat - available 24 hours a day, seven days a week
- Veterans Live Chat - available 24 hours a day, seven days a week
- LGBTQ Youth Crisis Chat/Text (TrevorChat/TrevorText) - follow link for chat or text START to 678678.