Coronavirus (COVID-19) Information
Campuses Reopening in Phases
OLLU began the first phase of reopening campuses on June 9. A limited number of employees have returned to work on campus. We are not able to welcome visitors to campus at this time.
The following limited services are available to students at this time:
- Computer labs - Labs on the San Antonio campus are now open to students at various times throughout the week. To view a schedule of lab availability and hours, please visit the ITS Sharepoint Site (login may be required). Labs and hours will vary. Check the site to ensure availability.
- Curbside library services - Students can make an appointment for curbside pick up of books from the library on the San Antonio campus. Additional information is available on the library website .
The second phase of reopening began July 7 and involves employees returning to campus on an as-needed and rotating basis to prepare for fall. The final phase will begin July 21. The university is making preparations for a return to campus operations/instructions for the fall. See the 'Planning for Fall 2020' section below to learn more about adjustments being made to allow for social distancing and to provide safety measures.
All instruction and student services will continue to be available through online or through remote access throughout the summer.
- Help Desk - Students who are having technology access issues should email email@example.com.
- Advising and Registration – Fall semester advising and registration are taking place now. Students should contact their advisers for assistance. If you have any concerns about enrolling or need extra assistance, please email firstname.lastname@example.org.
- Summer Semesters Online – All summer instruction will take place online. This includes Summer I, II and III, Fast Track A and B, Weekend I and II, and National Online 14-Week Session.
- Student Services – Information about accessing students services is available online. If you are having difficulty accessing a student service, please email email@example.com for help.
Planning for Fall 2020
As the OLLU family prepares for a return to campus operations, the university values of Community, Integrity, Trust and Service are at the forefront of decision making.
- Community – Decisions being made consider the well-being of our entire community from a holistic perspective: health/mental health, academic experience/progress, fuller access to support services, and maintaining community and spiritual connections.
- Trust – We are looking to trusted scientific and epidemiological experts to guide our plans so that we can offer our students the OLLU experience while still protecting the vulnerable.
- Integrity – We are relying on the integrity of all community members to self-report any symptoms of or exposure to the virus.
- Service – Serving the academic, social and spiritual needs of our students while working to protect our community is the main goal.
Preparation and Planning
University employees are taking part in a phased return to campus to prepare for the fall semester in stages. During each of the three phases, additional employees will return to work on campus to provide support for preparing for the fall. All staff members are expected to return to campus-based work by July 21.
The following are adjustments that will be made to accommodate social distancing and provide safety measures.
Online Classes After Thanksgiving
Following the Thanksgiving break, all classes will move to remote/online instruction for the remainder of the fall semester. Students will be allowed to remain in the residence halls and use campus facilities and services, but classes and final exams will all be online.
This initiative mirrors what other universities across the country are planning for the fall semester. It is designed to reduce the spread of coronavirus and seasonal flu that accompanies the surge in travel (and virus transmission) that happens during the Thanksgiving holiday. Our campuses, like many others, experience an uptick in seasonal flu cases following Thanksgiving. Online instruction after the break will allow for greater social distancing during this critical period.
As during any fall semester, students will be allowed to leave their belongings in the residence halls awaiting their return for the spring semester. In addition, any unused meal plan dollars will roll over to the spring semester.
Finally, all student support services—computer labs, library, tutoring and more—will continue to be available on campus following Thanksgiving. Remote services will be available, as well, for those students who do not wish to travel back to campus after the break.
To accommodate the wide range of student needs and desires during the pandemic, OLLU is adopting a variety of strategies as appropriate to each discipline. Course schedules are being updated now. An announcement will be sent to students when all updates are complete:
- Face to face classes with safety in mind - Face-to-face classes will meet in spacious classrooms that allow for generous social distancing. Face masks or shields will be required in classrooms.
- Split hybrid classes – To reduce crowding and exposure, split hybrid classes give students the face-to-face experience in smaller groups. Half of the students in a class attend face-to-face for one day of instruction while half complete projects/assignments online or attend class virtually.
- Reduced class sizes for science labs – Additional lab sections are being scheduled to accommodate smaller lab class sizes.
- Online sections – Most courses with multiple sections will offer at least one online section; Most students will have the flexibility to build face-to-face or online or mixed schedules as needed.
Residence Hall Changes
To accommodate the need for social distancing in the residence halls, OLLU is adopting the following initiatives:
- Reopening former residence hall space – Following the opening of Lake View Hall, the university took several halls offline. Providence Hall, Pacelli Hall and St. Ann’s Hall will be brought back online and utilized for greater social distancing. These halls are currently being updated for student use. This will greatly increase the availability of single rooms. Our spacious triple occupancy rooms will be converted to double occupancy rooms. There will be no more than two residents sharing bathroom space.
- Social distancing measures in common spaces – Lounges, study rooms and laundry spaces will be adjusted to ensure proper distancing; signage and floor decals will be added as visual reminders.
- Residence hall activities – Social activities in the residence halls will involve more virtual and outdoor activities to ensure social distancing.
- Hand sanitizer stations – Hand sanitizer stations will be available near hall entrances.
- Intensified cleaning of high-touch areas – New procedures are being adopted for more frequent cleaning of high touch areas such as door handles, surfaces in common areas, hallways, elevator and stairwells.
Adjustment to Dining Services
OLLU’s dining services provider Chartwells will be screening employees and will be adopting the following measures to provide for social distancing:
- Plexiglass guards – Guards will be installed to prevent the spread of germs.
- Grab-and-go items – More Grab-and-Go options will be offered to allow community members to take their meals to private spaces.
- Disposable containers – These will assist with preventing spread of germs.
- Spacing of tables and chairs – Will assist with social distancing.
- Visual reminders – Signage and floor decals will provide guidance for social distancing.
- Intensified cleaning measures – Dining rooms will be closed between meal serving times to allow for additional cleaning.
To decrease the possibility of exposure, the university will implement the following:
- One-way traffic flow on some stairs – Stairs in some areas of campus will be designated up or down to reduce spread of germs from person to person.
- Elevator capacity will be limited – Depending on elevator size, one to four individuals will be allowed at a time.
- Meeting room spaces limited – Limits will be placed on the number of people allowed in meeting spaces; online/virtual meetings will be encouraged.
- Increased outdoor activities – More student activities will be scheduled in outdoor spaces to provide for greater distancing and more airflow.
- Plexiglass guards – Guards will be placed in key student service areas.
- Hand sanitizer stations – Sanitizer will be available at building entrances and in high-traffic areas outside of computer labs, classrooms, art studios, and laboratories.
- Increased cleaning – More frequent cleaning of high-touch and high-traffic areas will take place throughout the day; aerosol disinfectants will be used in high-traffic areas and classrooms.
- Visual reminders – Throughout campus there will be signage to remind the community of proper distancing, hygiene, traffic flow and health precautions.
All community members are reminded that measures you take against the virus protect not only you but those around you. All community members are asked to do the following.
- Wear a face covering – Face coverings have been shown to reduce the spread of COVID. All employees, visitors
and students coming to OLLU campuses will wear a face covering over their nose and
mouth when in a public place including classrooms, communal spaces, hallways and restrooms,
or where it is difficult to maintain six feet of distance from others.
Face coverings do not need to be worn in the following circumstances (taken from City of San Antonio guidelines):
- When in an office or other interior space if the individual is isolated
- When exercising outside, engaging in physical activity outside, or when isolated or socially distanced outside
- While driving alone or with passengers who are part of the same household as the driver
- When doing so poses a greater mental or physical health, safety, or security risk
- While pumping gas or operating outdoor equipment
- While in a building or activity that requires security surveillance or screening, for example, banks
- When consuming food or drink
- When in one’s assigned residence hall room or assigned residence hall restroom
- Maintain social distance – When possible, keep at least six feet of space between you and others.
- Avoid others if you are ill – Do not attend class or come to work if you are feeling ill or have any COVID-related symptoms or have tested positive for COVID; self-report symptoms or illness by calling the OLLU Reporting Line at 210-431-3949, calling Health Services at 210-431-3919 or by using this online form: Health Self-Reporting.
- Avoid others if you have been exposed – If you have known exposure to someone who has tested positive for COVID, do not attend class or come to work.
Information on Fees
During this time of remote/online instruction, OLLU is continuing to provide student services. Fees normally used for campus-based services are being shifted to provide a continuation of services via remote/online access. The following offers information on the application of fees for remote services.
Health Services Fee
The Health Services Office staff and the Counseling Services staff are assisting students through tele-visits. Due to COVID-19 concerns there has been an increased demand for these services and hours have been extended. The Health Services fee funds these services.
The university has made a significant investment in digital materials over the last two months to accommodate online instruction and to meet student needs remotely. Librarians continue to be available to students through remote access and have extended their online hours to assist students with needed materials. Library fees have helped to support this.
Student Activity Fee
Student Activity fees are governed and managed by the Student Government Association (SGA). The SGA has continued to use these funds to serve students by supporting remote services including student recognition events, online recreational sports instruction, and student organization support. In addition, the SGA allocated some of their funds to support a laptop loan program for students.
The Technology Fee supports all aspects of technology for instruction and student services. Moving to remote instruction and services has required significant investments to extend bandwidth and to supplement the technology needed for the learning management system and communication tools such as Skype and WebEx.
Lab fees are dependent on specific courses. Most instructors are removing lab fees, but in some cases they are needed to cover costs associated with online lab experiences.
OLLU is a non-profit institution. All funds go to instruction and related support services. At this time, funds are being shifted to make online instruction and services possible, but they are all still being used to serve our students. Information on how to access remote student services is available at this link: https://www.ollusa.edu/health-safety/emergency-preparedness/coronavirus-information/remote-access.html.
- Student Services – All student services including the library, tutoring, writing and math centers,
the Help Desk, counseling services, health services, student success coaches, and
services for students with disabilities are available online or through other remote
access. More detailed information on accessing services is available on the website
at this link: https://www.ollusa.edu/health-safety/emergency-preparedness/coronavirus-information/remote-access.html
- ADA Accommodations for COVID-19 – Students testing positive for, or diagnosed with, Coronavirus COVID-19 may be eligible
for temporary accommodations while they are being treated and recovering. Students
interested in seeking accommodations during this time, should complete the initial
accommodation request form here: https://ollusa-accommodate.symplicity.com/public_accommodation/.
- Communication – Important university updates will be communicated via email and can be found on
this site. An archive of messages is available online.
- Commencement – May commencement ceremony was canceled. The ceremony recognizing May graduates
will be combined with the December ceremony, which is scheduled for Dec. 10, 2020.
OLLU held Drive-Thru Diploma Pick-Up Parades in June. Visit www.ollusa.edu/graduation for details.
- Self-Reporting Illness – Students, faculty or staff experiencing symptoms of the coronavirus COVID-19 are reminded to self-report by calling the OLLU Reporting Line at 210-431-3949, calling Health Services at 210-431-3919 or by using this online form: Health Self-Reporting .
The following resources provide information about the virus, precautions to take to protect yourself, and guidance on services available to the community for dealing with this crisis:
Centers for Disease Control and Prevention
World Health Organization (WHO)
San Antonio Metro Health
City of San Antonio Flier - guidance on health, rent, childcare, emergency food, utility, and unemployment benefits assistance.
City/County Free COVID-19 Testing
Texas Department of State Health Services
How to Prevent the Spread of Respiratory Illness
There is no vaccine to prevent this virus, and the CDC advises that the best way to prevent infection is to avoid being exposed to this virus.
Here are everyday actions you should take to help prevent the spread of respiratory viruses, such as a common cold or the flu:
- Wear a face covering.
- Wash your hands often with soap and water for at least 20 seconds, especially after
going to the bathroom, before eating, and after coughing, sneezing or blowing your
- Everyone is reminded to practice "Clean Hands In/Clean Hands Out" when in high-touch areas - meaning wash hands before entering these areas and wash hands after exiting.
- If soap and water are not readily available, an alcohol-based hand sanitizer that contains at least 60% alcohol can be used.
- Avoid touching your eyes, nose or mouth with unwashed hands
- Students, staff, faculty and visitors on campus are expected to follow social distancing measures recommended by the U.S. Centers for Disease Control and Prevention and the World Health Organization, including maintaining a distance of at least six feet between individuals and practicing good hygiene.
- Don't share food or beverages with others
- Avoid close contact with people who are sick
- Anyone experiencing symptoms of the coronavirus, the flu or any other respiratory illness should not come to campus unless cleared by a physician.
- Clean and disinfect frequently touched objects and surfaces
- Cough or sneeze into your elbow or sleeve or cover coughs or sneezes with a tissue and throw the tissue into the trash immediately