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Remote Access Information

Our Lady of the Lake University is now in fully-remote status for all employees and students. Information is provided on this page for how students can access services remotely.

Need Help? – If you are having difficulty reaching your adviser or accessing any of the student services listed below, email for assistance.

Student Services

Academic advising is taking place now. Students are encouraged to meet with their academic or faculty adviser either via phone or Skype, as soon as possible.

How to Schedule an Advising Appointment

San Antonio Students

Freshmen and transfer students with less than 30 earned hours – schedule an appointment using this link:

Sophomores, juniors, seniors and graduate students – contact your faculty adviser via email to schedule an advising appointment, if you have not done so yet. If there are questions on who your faculty adviser is, contact the academic department that houses your major or program.

If you are having trouble reaching your faculty adviser, please email

Houston Campus Undergraduate Students

Call Melinda Kirtley for advising. Please call 346-342-1300.

RGV Campus Students

Undergraduate students should contact:

Master's and Doctoral Students

Registration for summer and fall begins April 6, 2020.

Freshmen and transfer students with less than 30 earned hours will need to meet with their academic adviser prior to completing registration. 

Registration Dates

  • April 6 - Graduate students, seniors, all athletes
  • April 7 - Graduate students, seniors, juniors and all athletes
  • April 8 - Freshmen, sophomores, juniors, seniors and graduate students (all current students)

How to register for classes

  • Log in to the myOLLU Portal and select the Student Planning Module
  • Register for courses that you and your adviser have selected/planned

The following are the steps needed to complete your financial aid:

Complete Your FAFSA

Complete your Free Application for Federal Student Aid (FAFSA) using your 2018 tax return information at

  • Be sure to list OLLU's School Code 003598 on the FAFSA so we can electronically download and have access to your information.
  • Complete the FAFSA as soon as possible to secure your OLLU scholarships and grants for 2020-2021 (if eligible).

Review Your Financial Aid

Visit Self Service Financial Aid via the myOLLU Portal

  • Step 1: Complete the 2020-2021 OLLU Financial Aid Data Form
  • Step 2: Submit any supplemental information requested from the Financial Aid Office
  • Step 3: Email or call your Financial Aid Counselor if you have questions. 

Counseling Services will continue operations by providing tele-mental health services via Skype for the campus community.

Counseling Services staff will contact, via telephone, students who are currently scheduled for face-to-face appointments in the upcoming weeks to discuss their options: to attend sessions virtually via Skype, or to postpone appointments until in-person sessions are available again.

Intake appointments (for students who would like to initiate counseling for the first time) will be temporarily canceled for the week of March16-20 while Dr. Coppock irons out details and trains staff on changes necessary for a virtual intake process

Given the necessity to move to virtual sessions in a prompt fashion, virtual services will be limited to OLLU San Antonio students. However, as is currently arranged, should a Houston or RGV student require crisis services, Dr. Coppock will provide consultation via telephone and help students connect to mental health services in their area.

All students, faculty, and staff have access to Therapy Assistance Online (TAO). TAO is an interactive, easily accessible web-based program that provides guided activities to help overcome anxiety, depression, relationship problems, and other common concerns. To access TAO please visit index.php and use your OLLU email and password to sign in.

For an appointment: Email

OLLU students now have 24/7 access to health care and counseling services through OLLU Health for non-emergency visits. Virtual appointments are offered at no cost to students. Visit for virtual services.

Health Services will continue to offer health resource information over the phone at 210-431-3919 during normal business hours:

  • Monday-Friday: 9 a.m.-5 p.m.

Additionally staff is monitoring all emails at

What should you do if you feel sick?

If you are feeling sick, set up a virtual visit through OLLU Health or call your primary care physician’s office. If you do not have a primary care physician, visit any urgent care or walk-in clinic in the community but you should call ahead first. If you are experiencing severe and/or life-threatening flu-like symptoms and/or respiratory issues, call 911. Be prepared to answer additional questions.

Important things to note: Make sure you understand the benefits provided by your health insurance. Benefits provided may include:

  • Nurse call lines to speak with a nurse and ask questions (most are available 24/7)
  • Behavioral health hotlines
  • Tele-medicine (for virtual doctor’s appointments)

Not all insurance companies offer all benefits. Look on your health insurance membership card or visit your insurance company’s website for available benefits and additional information.

Contact Health Services at 210-431-3919 or for assistance.

Student Success Coaches will be conducting student meetings via Skype for Business. Students can talk to a coach about concerns they have about their academic and personal success. Common coaching outcomes are improved time management, reduced test anxiety, increased study practices and better communication with instructors. All students with existing appointments will be notified by email about the opportunity to complete the session virtually.

To set an appointment, visit:

For additional information, email

The Services to Students with Disabilities (SSD) office will continue to be available to support students during this time of online instruction. We are available to speak by phone, Skype or email. Students interested in becoming registered with SSD are asked to fill out the Initial Accommodation Request Form and upload documentation here: 

SSD staff will contact you to schedule an appointment via phone or Skype to review the paperwork and gain first-hand information of what functional limitations you are experiencing and what accommodations are needed.

Students already registered with SSD can access their account through the Accommodate link and submit documentation; request to revise or update services and letters; and manage accommodations at any time: can log in to Accommodate using their OLLU credentials.

For an appointment, email  

Sueltenfuss Library will be available to support students through a variety of online options. Librarians and library staff can assist you via phone, email and our online chat service. Students can also use the Ask-A-Librarian form for assistance with all your library questions including research, access to library resources, and inquiries about your library account. Students may use our online calendar to make a research appointment for a one-on-one group consultation with a librarian via Skype or WebEx. Access to these services and the library's electronic resources are available through the library website

Accessing Online Materials from Off-Campus

If you are accessing databases, e-journals, and ebooks from the library from off-campus for the first time, be aware you will be prompted at log in. Make sure you are using your MyOLLU ID and Password. 

Need Access to a Textbook 

Many eTextbook platforms are working with publishers to give free access until the end of May. To find out if your textbook is available, check out the Free Textbook Offers selection on our Coping with Coronavirus guide. If your textbook is available, you may be prompted to create an account. 

The online chat session now features audio and video options. Upon entering an online session, a note will appear asking permission to activate the microphone and webcam. Video can be deactivated once the session starts. If you choose to turn off your camera, the audio will still function.

Face-to-face sessions will be available on a limited basis. Please select the consultant with “face-to-face” listed under their name on the schedule.

Please be patient as we transition our services online. We ask that all students monitor WC Online for schedule changes or the addition of available tutors.

To make an appointment with the MFD Writing Center, go to ollusa.mywconline.comRegister an account using your OLLU email address (if you have not done so already) and then login to access the schedules.

All peer and professional subject tutors will be moving to online sessions utilizing the WC Online Chat Room and a new interactive whiteboard called Ziteboard. Once the student and tutor are both in the chat room, a link to the whiteboard will be provided.

Please be patient as we transition our services online. We ask that all students monitor WC Online for schedule changes or the addition of available tutors.

To make an appointment with the Tutoring and Math Centers, go to Register an account using your OLLU email address (if you have not done so already) and then login to access the schedules.


Students access the following services via Handshake:

  • Make video-conference appointments with CCDT career advisers through Handshake
  • Participate in career events virtually
  • Access internship and job information through Handshake’s job bank
  • Engage with employers virtually
  • Access other career resources (resume templates, interview tips, networking advice, etc.)

Students should visit to access CCDT services via Handshake

Focus 2

Focus 2 is also available for student remote access. Focus 2 is CCDT’s online Career Assessment and Career Planning Program. It is a self-guided, interactive career planning program designed to help you explore college majors and plan your career based on your interests, values, skills, personality and professional goals.

Due to the COVID-19 pandemic and the subsequent campus closure, the OLLU CCDT Testing Center has temporarily suspended all testing until further notice. 

For more information, please contact the CCDT Testing Center at

The Center for Service-Learning and Volunteerism (CSLV) continues to provide support to faculty and students in academic service-learning classes. We will also continue to advise students of volunteer opportunities to build their résumé and serve our community, as it has many needs right now. While there are several nonprofit changes right now, the CSLV can be a resource to find out what options are currently accepting volunteers or may have a temporary pause on services. We will continue to track approved service-learning class and extracurricular volunteer hours and add that to a student’s service transcript. The vOLLUnteer Unity Council student organization is currently working on modified services given the social distancing guidance and will release information as it becomes available. Paperwork for service-learning and volunteer students can be accessed from the OLLU Portal page for the CSLV or by emailing us. The CSLV can be reached at 210-431-3990, and in Worden School, Room 23.

OLLU is closing the residence halls for the remainder of the spring semester, except to students who have received exemptions. If students need to pick up their belongings, they should contact the Residence Life Office:
Phone - 210-431-3941
Email -

For additional information, please review instructions online.