Close Video
skip to main content


The following are Frequently Asked Questions addressed by the OLLU Student Business Office.

Please visit the Tuition and Fees page for the most up to date information on cost.

You can review your student account in Student Finance Self-Service (accessible through the Saints Connect dashboard ). For assistance managing your account, please contact the Student Business Office located in the Walter Center, by phone at 210-431-3929, or by email at

Due to federal Family Educational Rights and Privacy Act (FERPA) regulations, we cannot discuss the student account with 
someone other than the student, unless the student has provided a signed consent to the Registrar's Office.

Final Confirmation is a term used by the university that means the student has completed the registration process by agreeing to the Financial Responsibility policy and/or setting up a payment plan (if applicable) to include submitting  the first installment. The Student Business Office will then review your payment agreement and your invoice for discrepancies (example: total hours registered not equal to financial aid hours, resident student without room and board charges or past due balance from prior term). If the student misses the deadline for obtaining final confirmation, registration will be cancelled, and the student will be dis-enrolled from their courses. 

If your costs are fully covered by financial aid, you must agree to the university's Financial Responsibility policy. This will be the last step in the Final Confirmation of Registration process. To complete this step, visit Student Finance Self-Service (accessible through the Saints Connect dashboard ), select "Make Payment/ Confirm," then click "Continue to Payment Center," and select "I Agree."

Payment plan options are available in one, two four or five installmants. Please visit the Payment Plan page for more information regarding the different installment options and instructions on how to enroll in a payment plan.

A late fee of $47 is assessed for students who set up on a "Pay in Full" or a "Two Payment" installment who do not submit the payment by the payment due date. 

Students who drop a class after the 100% refund period may be liable for some or all of the class they dropped. Please view the Financial Obligations and Tuition Refunds – Withdrawal Policy for more information.

Refunds are processed after the final 100% drop period. Once the funds are posted to the student's account, refunds must be issued within 14 days per  Federal Regulations. An email will be sent by the Student Business Office notifying students of the exact distribution date. Distributions are usually Wednesdays after 1 p.m. We highly encourage all students to enroll in direct deposit via the Student Finance Self-Service. See more information on E-Refund direct deposit .

If you notice your scheduled payment did not process, please contact the Student Business Office so we can identify why the payment did not process.

When students to not pay their account balance or make a payment plan installment by the due date, a hold will be placed on their account. An account hold can prevent transcripts and/or diplomas from being released until the balance is paid. 

Please contact the Financial Aid Office, located in the Walter Center, for information concerning your benefits at 210-431-3960.

If you are a USAA employee, please contact the EdAssist provider to obtain your Letter of Credit. Then submit your Letter of Credit form to Lastly, be sure to enroll in the USAA payment plan located in  Student Finance Self-Service (accessible through the Saints Connect dashboard ).

All undergraduate students taking seven or more credit hours will be automatically enrolled in OLLU's student health insurance plan provided by Wellfleet Insurance Company. The fee will be reflected on the student's bill. Students who currently have health insurance, or are on their parent's health insurance, will have the opportunity to submit a waiver to have the fee removed after registration. Graduate and doctoral students have the option of adding the health insurance plan to their account upon request to
International Students: Per Our Lady of the Lake University policy, all international students are not allowed to waive out of the health insurance coverage provided by Wellfleet. As such, the health insurance policy fee cannot be removed from an international student's bill.

Walter Student Service Center Lobby 
Monday - Friday, 8 a.m. - 5 p.m. unless otherwise posted 
Saturday and Sunday - Closed unless otherwise posted