The primary goal of the Retention Office is to guide students to graduation at Our Lady of the Lake University. The Retention Office collaborates with university faculty and staff to make sure students receive a quality education and have the necessary tools to complete their degree programs.

The office utilizes technology and various campus support staff so that undergraduates have the necessary resources they need throughout the academic year to be successful. The staff works diligently to assist students as they navigate the college experience. In addition,the Retention Office act as advocates on behalf of all students to ensure they persist to graduation.


The most difficult part of the college transition that parents and students face is getting accustomed to the rigor of college coursework. The mission of the Retention Office is to ensure that your son or daughter is successful while at OLLU. We encourage you to continue to encourage your son or daughter during this new journey and we will reinforce this effort. We will provide you with resources to ensure that you are equipped with information you need to help your son or daughter be successful. Please feel free to contact us if we can assist you in any way.

Federal education privacy rules may be of special interest to parents. Learn more about the Family Education Rights and Privacy Act (FERPA) online.

There are factors that may impact the academic success of students. Three factors that can influence a student to leave early are:
  • Cognitive factors - strengths and weaknesses of the student, such as level of proficiency in reading, writing and mathematics
  • Social factors - the ability to interact effectively with other students, attitudes and their culture
  • Institutional factors - refers to the practices, strategies and university environment and how it impacts the achievement of a student

Retention Alert is one of the tools used to keep students on the path to graduation. Retention Alert is a web-based early warning system that supports retention at OLLU. Alerts are created based on retention trends or created manually by faculty, advisers, or other university constituents. When a case is created, the adviser an student are immediately contacted. The Retention Office staff follow up with the student, the student's adviser, and the student's faculty to facilitate support efforts. Prevention and intervention are key with students who are underperforming.

Alerts are created for the following reasons:
  • Students underperforming in academic courses
  • Students displaying negative attendance trends
  • Students on academic probation
  • Freshmen and and sophomores who receive mid-term grades of C and below
  • Juniors and seniors who receive mid-term grades of D and below

Contact Us:
Randall Garza
Retention Coordinator
210-434-6711, ext. 4070

Retention Office






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