LIBRARY WEBSITE USABILITY
The library conducted an online website survey that closed on February 10, 2009. Users who participated in this survey could enter a drawing to win a 4GB IPOD. The winner has not yet been decided. For more information contact Ebony Fondren, Collection Management and Web Librarian, at ext. 2336 or at email@example.com
The FAQs below pertain to usability testing that was conducted in January, 2009. Users that participated in this survey received a $20.00 Border's gift card. The deadling to sign-up for this survey has closed.
What is the purpose of the usability test?
The purpose of this test is to discover how well the library Web site is designed. We need to find out how easy or difficulty you find the site to use. Can anyone participate in this survey?
Only OLLU users can participate. This includes faculty, staff, and all current students (even weekend, and distance education and online students can participate.) What is the deadline to sign up for the test?
Sign-up for the test will close on December 23, 2008. Where will the usability test take place?
It will take place in a conference room in the library.
How would I take the test if I am an online or Houston student?
For Houston students, one or two librarians will be visiting the Houston campus in January 2009. You will then have an opportunity to take the test if you signed up for participation. Please be aware that the test will take 30-45 minutes to complete.
If you take online classes, but live in San Antonio or the surrounding area we would like you to visit the library to take the test.
If you do not live in or around San Antonio, and you are an online student then we will try to work out details on an individual basis for you.
Do I need to sign any forms?
The test facilitator asks that whoever participates in the test to please fill out a preliminary question form and consent form. The consent form simply states that you agree to participate and have the right to leave at any time during the test. No personal questions will be asked and the test will not be visually recorded. The test facilitator will only ask questions, manually record and observe the user while they carry out the tasks on the website.
What do I have to do to sign-up for the test?
All you have to do is send an email to Ebony Fondren firstname.lastname@example.org stating that you are interested in participating in the usability test. You can also sign-up at the check-out desk or research assistance desk on the second floor of the library.
When will I be notified that I have been chosen as a participant?
Participants will randomly be chosen if there have been many respondents by the sign-up deadline. You will receive an email at the end of December if you have been chosen to participate. At this time an appointment will be scheduled for you to participate in the usability test in January 2009.
What does the test involve?
The participant will carry out about 18-20 tasks and questions given to them by the test facilitator. You will simply complete a set of scenarios and serve as an evaluator of the web site. A sample question would be: Find a book about social work.
Does it matter how well of a web user I am?
No, it does not matter. We are not testing you we are testing the web site. There is no right or wrong answer; we just need to know how well we designed the current web site.
How long will the test take?
The test will only take 30-45 minutes.
If I participate in the test, when do I get the $20 gift card?
Once the user has completed the usability test they will be given the gift card.
What if I have to cancel my participation in the usability test?
Once you have set up an appointment to participate in the usability you will only have a week prior to the scheduled appointment to reschedule the test. If you cancel after that time, then someone else will be chosen to take your place as a participant.
Where can I learn more about usability testing?
Please visit www.usability.gov for more information about usability testing.