What is an Official Transcript ?
Transcripts contain confidential information. They are released in accordance with the 
Family Educational Rights and Privacy Act of 1974 (FERPA).

A transcript is a comprehensive record of an individual’s academic progress, including transferred undergraduate-level courses, credit earned by exam, and degrees awarded.

Official transcripts include the University seal and the signature of the registrar. There is a $5.00 charge per transcript. Payment is due upon request.

Transcripts are NOT issued for students with financial holds, parking fines, library holds or incomplete files.

How to Order a Transcript ?
Transcripts may be ordered by mail, by fax, email or in person.

In accordance with the Texas Open Records Act and the Family Educational Rights and Privacy Act of 1974, as amended, student academic records are classified as confidential, and may be released only with the student’s written authorization and signature.

To order your transcript by mail, fax or email, print the Transcript Request Form, complete the form and send to:

Our Lady of the Lake University
Office of the Registrar/Transcripts Services
411 S.W. 24th Street
San Antonio, TX 78207-4689

or fax to: (210) 436-2314/

To order in person
Requests are accepted in the Office of the Registrar, Walter Student Service Center (San Antonio campus). Occasionally office hours may vary; please call and verify the hours of operation for the day you plan your visit or check out Office Hours. You must provide a complete address if the transcript is to be mailed.

Third party orders
You may authorize a third party to order or pick up your official transcript. The authorized person must provide:

1. A letter addressed to Our Lady of the Lake University that includes

  • the date of the request
  • your full name
  • your social security number
  • your signature
  • your dates of attendance
  • the full name of the person authorized to complete the transaction
  • the number of transcripts requested
  • instructions on what to do with the transcript(s) once the order is processed
  • A photo ID that identifies the third party as the person named in the letter of authorization

Special Services
You may request the following special services when you order a transcript.

Issued to Student in a Sealed Envelope
The office that asked for your transcript may require that it be issued to you in a sealed envelope. If you request this service, the transcript is stamped "issued to student in a sealed envelope" and is placed in an envelope with a seal across the back flap. Opening the envelope renders the transcript invalid for many purposes.

Hold for Grade or Degree Posting
You may ask for your transcript to be held until your degree or your grades for the current semester/trimester are recorded. Requests for transcripts to be held are accepted any time during the current semester/trimester. Transcripts with current semester/trimester grades are usually mailed within one week of the last day of finals; transcripts with degrees are usually mailed within two to three weeks of the graduation date.

Previous School Transcripts
Our Lady of the Lake University does not release copies of transcripts from other institutions.


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