Frequently Asked Questions

Who are the Academic Counselors?
What can your Academic Counselor do for you?
How do I know who my academic counselor/academic advisor is?
How do I make an Appointment with an academic counselor?
What is The Applications of Learning Theory Class that all Freshman have to take?
How do I interpret my Accuplacer Scores? 
How can I test out of a class?
Where can I go if I’m feeling behind in a class and need academic assistance?
Will my advisor register me for my courses?
Where can I go if I’m feeling overwhelmed or stressed out?
What if I have earned AP or Dual Credits in High School? 
What is a final transcript and why is it so important?
When should I submit my final transcript from high school?
If I want to transfer from a community college is an unofficial transcript enough?   

Who are the Academic Counselors?

Phillip Crumpton: Moye Lower Level, Room 13A, ext 2155, email  plcrumpton@ollusa.edu
Carmen Garza: Moye Lower Level, Room 13C, ext. 2159, email ccgarza@ollusa.edu
Hung Nguyen: Moye Lower Level, Room 13B, 210-431-3906, email hqnguyen@ollusa.edu

What can your Academic Counselor do for you?
Your Academic Counselor helps you maximize your college experience by…

• Helping ease the transition from high school to university life
• Helping you to establish collaborative relationships with other OLLU faculty and staff while also being an advocate on your behalf
• Assisting you with guidance towards a successful academic career
• Providing counseling and guidance in establishing effective skills and strategies to maintain a successful work-school-personal life balance

 How do I know who my academic counselor/academic advisor is?

You are connected to your academic advisor based on your major.

  • Philip Crumpton works with majors in: Liberal Arts in Art, Drama, English, History, Kinesiology, Music, Philosophy, Political Science, Religious students & Theology, and Spanish; All Level Music and Spanish certifications; Grades 8-12 in English, History, and Social Studies; and Liberal Studies for Grades 4-8 certifications in English Language Arts & Reading and Social Studies.
  • Carmen Garza works with majors in: Criminal Justice, Human Science, Psychology, Sociology, and Social Work; Communication Disorders; and Early Education (EC-6).  
  • Hung Nguyen works with majors in: Business programs includking Accounting, Computer Information System & Security, International Business, Marketing, and Managment; Liberal Studies in Biology, Chemistry, and Math; Grades 8-12 certifications in Computer Information System & Security, Math, and Science; and Liberal Studies for Grades 4-8 certifications in Math and Science.

How do I make an Appointment with an academic counselor?

There are several ways to set up an appointment with an academic counselor:

First, if you are brand new to OLLU and you are a first time freshman, please attend a Lake Day during the summer.  Lake Days are where you will meet other new incoming freshman, current students and be able to get registered for the fall 2012 semester.

Otherwise…

1. You can contact an academic counselor directly through email or by phone (See meeth the staff tab)
2. You can visit our office in Worden 10 to speak with someone and set up an appointment.
3. You can call the Academic Counseling Office at 210-434-2938 or 210-431-3966
4. You can email us at advising@ollusa.edu

What is The Applications of Learning Theory Class that all Freshman have to take?
The Applications of Learning Theory class will be your first step towards a successful first year.  This one-credit course, meets twice a week and will introduce you to cutting edge skills and strategies designed to help you succeed academically.  The course will give you opportunities to:

  • LEARN AND EMPLOY SKILLS THAT WILL REDUCE YOUR STUDY TIME, IMPROVE YOUR GRADES, AND ALLOW YOU TO REMEMBER WHAT YOU LEARNED!
  • EXPLORE AND RESEARCH CAREERS, AND DEVELOP AN ACADEMIC PLAN THAT WILL LINK YOU TO YOUR FUTURE! 
  • DEVELOP PROBLEM SOLVING SKILLS THAT WILL HELP YOU SUCCEED IN COLLEGE, YOUR CAREER, AS WELL AS YOUR PERSONAL LIFE!

The first year is about developing academically, socially and emotionally. Your First Year Connection Mentor will be a co-facilitator in your Applications of Learning Theory class. These peer mentors have experience and know what it is like to be an incoming freshman. You can reach out to them and get advice, support and friendship to help you succ
essfully navigate your first year.

 How do I interpret my Accuplacer Scores: 

ACCUPLACER Placement -- Student Guide

English Placement: 
Step 1: On your individual score report go to Reading Comprehension and WritePlacer Scores
Step 2: Read both scores to give you your English Placement

Math Placement: 
Step 1: Find your major
Step 2: Freview ACCUPLACER test scores
Step 3: Based on your major and if your scores are between the stated score ranges, you will register for the corresponding Math and English courses stated in Placement column.

Once you have completed the ACCUPLACER exam, submit your scores to the Assessment Center (if you did not take the exam at OLLU).

How can I test out of a class?

The Assessment Center administers a variety of tests including the Miller Analogies Test (MAT), ACCUPLACER, the College-Level Examination Program Tests (CLEP), the Nelson-Denny Reading Test, departmental tests for advanced placement, and assessment of life/work experience. 

Contact:
Phone:  210-434-6711 ext. 2331, Fax:  210-431-4017
E-mail: 
dhperez@ollusa.edu
Location:   Walter Student Service Center - Basement Level

Where can I go if I’m feeling behind in a class and need academic assistance?
There are many places you can receive additional help in your academic course work; some areas specialize in specific areas, and some offer more general academic guidance. Make sure to talk to your academic counselor if you are having a difficult time in classes and need assistance finding resources or learning your options.

For more information on academic help, seek out the following resources:

Tutoring Services

Location: Moye Lower Level, 009
Phone:  (210) 434-6711 Ext. 2731 & 8954
Email: 
caa@ollusa.edu

Students at Our Lady of the Lake University who are seeking help with English and writing, biology, chemistry, mathematics, or Spanish can visit the Center for Academic Achievement to meet with a peer tutor.    Hours of availability for peer tutors vary by semester.  The Center also offers free, on-line tutorials through Smarthinking in a variety of subject areas.  The Center offers limited weekend hours between 6 p.m. and 10 p.m. on Sunday nights. 

Writing Center

Location: Moye Lower Level, 003
Phone: (210) 431-4199
Email: writing@ollusa.edu

The Writing Center works with students on getting ideas, reviewing rough drafts, and making    suggestions for writing improvement. The Center also helps with giving credit to sources and avoiding plagiarism. Writing Center tutors are graduate students, faculty members, and other professionals

Disability Services

Location: Moye Lower Level, 009
Phone:  (210) 434-6711 Ext. 2731 & 8954


Our Lady of the Lake University provides reasonable accommodations to enable students with documented physical and learning disabilities to participate in and benefit from all university educational programs and activities. For more information on eligibility and accommodations, please contact the Disability Coordinator at
caa@ollusa.edu  or call (210) 434-6711 Ext. 2731 & 8954.   Students seeking accommodations should bring current paperwork from their primary medical providers and a copy of a class schedule to their accommodations meetings with the Disability Coordinator.

Will my advisor register me for my courses?
As a first time freshman, your academic counselor will help guide you in picking out classes that are best for you and your degree requirements.

If you attend a Lake Day you will get registered for fall classes.  Or you can set up an individual appointment with an academic counselor to register for fall classes.  

As a freshman, you will also meet with your academic counselor to plan your spring semester.

After fall of your freshman year you will be connected to a faculty advisor in your major.  They will help you to register, but not register for you.   You must register through Web Advisor or fill out a registration form, have your advisor sign it and bring it to the registrar’s office.

Where can I go if I’m feeling overwhelmed or stressed out?

There are many resources for you if you are feeling overwhelmed, stressed, homesick, or are just having a hard time with your transition to college. You can always seek out your academic counselor.   You may want to talk to a First Year Connection mentor who has been in your shoes. 

OLLU’s Counseling Center also has many resources to help you with all of those concerns. You can learn how to cope with your transition through sessions on stress management, individual and group counseling sessions, or by finding helpful information on the office’s web site.

What if I have earned AP or Dual Credits in High School? 
You will need to submit your official scores AP scores from the College Board to your admissions counselor and/or the registrar’s office (LINK). 

For your dual credits you will need to submit an official sealed transcript from the college from which you earned the dual credits. 

What is a final transcript and why is it so important?
Your final transcript from high school has your final senior spring grades included as well as your graduation date on it.

It is important to submit as soon as possible because without your final transcript from high school a hold will be placed on your account and you will not be able to register for spring classes at OLLU.

When should I submit my final transcript from high school?

ASAP – As soon as possible.  It should be mailed or delivered either to your admissions counselor and/or the registrar’s office. 

If I want to transfer from a community college is an unofficial transcript enough? 
No, you must submit your final official transcript from the community college you are transferring from. 

This transcript must include your final grades from the last semester you attended the community college. 

This transcript must be in a sealed envelope and be given to our 
registrar’s office. 

Without your official transcript OLLU with place a hold on your account and you will not be able to register for the following semester classes.

© Copyright 2014, Our Lady of the Lake University, 411 S.W. 24th St., San Antonio, TX 78207 | Tele: 210-434-6711