A four-hour Workshop on Managing and Resolving Conflict
Workplace conflicts are unavoidable, but their affect on business can be controlled.

Who should attend?
Managers, Supervisors and Team Leaders seeking new ways to manage and resolve conflict

Learn about:
    • Sources of team member conflict
    • Effective ways to resolve conflict
    • Positive and negative aspects of conflict

Managers and team leaders will be able to:
  • Accept conflict as an inevitable part of all work situations and
    deal with it in order to maintain individual and team focus and productivity
  • Recognize the positive and negative impacts of conflicts and
    leverage conflict to everyone’s advantage
  • Distinguish between the two major sources of conflict
    so that they it can be resolved fairly and effectively
  • Establish a cooperative atmosphere to resolve conflicts when they arise
Kevin Prescott, SPHR, is a certified mediator and has more than 20 years of professional human resources management and organizational development experience. He provides human resource consulting services for Fortune 500 companies and emerging businesses in a variety of industries.

Call 210-431-3995.
Course cost: $295.
Limited space is available.

Need Additional Information
If you have any questions regarding this event, please contact San Antonio Weekend College at wecoffice@ollusa.edu or by calling 210-431-3995.

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