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Study Abroad/Exchange Programs
A four-hour Workshop on Managing and Resolving Conflict
Workplace conflicts are unavoidable, but their affect on business can be controlled.
Who should attend?
Managers, Supervisors and Team Leaders seeking new ways to manage and resolve conflict
• Sources of team member conflict
• Effective ways to resolve conflict
• Positive and negative aspects of conflict
Managers and team leaders will be able to:
Accept conflict as an inevitable part of all work situations and
deal with it in order to maintain individual and team focus and productivity
Recognize the positive and negative impacts of conflicts and
leverage conflict to everyone’s advantage
Distinguish between the two major sources of conflict
so that they it can be resolved fairly and effectively
Establish a cooperative atmosphere to resolve conflicts when they arise
Kevin Prescott, SPHR, is a certified mediator and has more than 20 years of professional human resources management and organizational development experience. He provides human resource consulting services for Fortune 500 companies and emerging businesses in a variety of industries.
Course cost: $295.
Limited space is available.
Need Additional Information
If you have any questions regarding this event, please contact San Antonio Weekend College at
or by calling 210-431-3995.
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