RESIDENCE HALL TECHNICAL SERVICES







Resident Student Technical Hot Line

for technical problems in your residence hall room...

Dial campus extension 5580

 

Computer Wireless connections - OLLU HelpDesk

Wireless Internet access in the residence halls is managed by OLLU IT services.  Look for directions on the myOLLU portal pages under Technology Services -- HelpDesk for connecting your phone or laptop to the campus wireless network.  Call the IT HelpDesk at ext 3908 if you need assistance or are experiencing problems with the wireless network.



Computer Wired Internet connections - ResNet by Apogee

To connect to the ResNet network for Internet access in residence halls, your system will need:

  1. An Ethernet network interface (most all new systems include this—a jack that looks like a telephone jack, but 8 pins instead of 4).  The icon above the jack on your computer looks like this:   small image of network label on a PC
  2. A Cat 5 Ethernet patch cable of sufficient length to reach from your computer to the Ethernet wall jack in the residence hall room.   10-14 ft. should be fine.   (available at all electronics and most discount stores).

        

Apogee Telecom in Austin provides and manages WIRED Internet services for campus residence halls.  So, for any problems with your computer's WIRED connection to the Internet in your room, please call their direct, toll free number:

 1-(877) 276-4339

Click here Next page button for directions for registering your computer with Apogee's ResNet.

Cable TV Services

Beginning in Fall 2011, cable TV is provided in the residence halls by Apogee Telecom as well.  Any problems with your TV connection or service should be reported to the Residence Life office, ext. 3941.

 

Voicemail Services

Voicemail services are provided to Resident Assistants' rooms.  Other residents desiring message services should provide their own phone voice recorder that may be plugged into the regular phone jack in line with their own phone handset.

 

Telephone Services

Any problems with your room phone line should be reported to the ITS HelpDesk, ext. 3908.  You are responsible for providing your own phone device to plug into the wall phone outlet.  The Residence Life office should be able to provide you with your room phone number at move-in time.  (Campus system phones are provided to Resident Assistants to facilitate emergency contacts.)

© Copyright 2014, Our Lady of the Lake University, 411 S.W. 24th St., San Antonio, TX 78207 | Tele: 210-434-6711