User Support and Instructional Technology
ITS Service Level Agreements
Information Technology Services Policies
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Self Service Help Desk
In addition to being able to receive assistance via walk-in or phone contact with the Help Desk, users can also log their own Help Desk issues via E-mail at any time of the day or night. Issues created online will automatically geneate a Help Desk Work Order and Work Order number. Help Desk analysts will receive the on-line Work Order and take action to resolve the issue as quickly as possible.
Please keep in mind each time that you e-mail a new work order will be opened. Please use the links from the auto generated e-mail sent to you to update or add information to your request.
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