Self Service Help Desk
In addition to being able to receive assistance via walk-in or phone contact with the Help Desk, users can also log their own Help Desk issues via E-mail at any time of the day or night. Issues created online will automatically geneate a Help Desk Work Order and Work Order number. Help Desk analysts will receive the on-line Work Order and take action to resolve the issue as quickly as possible. Please keep in mind each time that you e-mail a new work order will be opened. Please use the links from the auto generated e-mail sent to you to update or add information to your request.

www.ollusa.edu/itswos

© Copyright 2014, Our Lady of the Lake University, 411 S.W. 24th St., San Antonio, TX 78207 | Tele: 210-434-6711