USER SUPPORT AND INSTRUCTIONAL TECHNOLOGY


OLLU’s mission statement calls for “excellent teaching through traditional and innovative educational programs” which the ITS Helpdesk will continue to support by developing and maintaining OLLU’s computer labs and technology-enhanced classrooms. In addition, the TLTC (Teaching Learning Technology Center) continues to explore effective instructional technologies to create a high-quality educational experience for OLLU students and the OLLU community.

Tools such as streaming multi-media, digital classroom capture, two-way video, high quality instructional and dedicated student-use computer labs, training facilities, presentation AV, and a very reliable Course Management System,Lake Online
, all are part of the instructional technologies available that help make the teaching and learning experience at OLLU the best it possibly can be. 

On-site technical support, one-on-one and group training, consulting services and technology planning are coordinated by the TLTC, the ITS Helpdesk, and Media Services. Any of these services can be requested by sending an email to helpdesk@ollusa.edu.

Direct phone lines and locations:

TLTC
Phone: 210-431-4105
Location: Ground floor of Sr. Elizabeth Anne Sueltenfuss Library (glass enclosed are across from elevators)

ITS Helpdesk
Phone: 210-431-3908
Location: St. Martin Hall Annex room D

Media Services
Phone: 210-431-4138
Location: St. Martin Hall Annex room A1 

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