FREQUENTLY ASKED QUESTIONS

Moving In and What to Bring

When can I move into my room?
Check-in Day for all *NEW* students for Fall 2014 is Friday, August 22.  All residence halls will be open, and Residence Life staff (Resident Assistants and Residence Life Coordinators) as well as Student Orientation Leaders will be available to assist new students with the check-in process.  We ask that you arrive and check-in between the hours of 10 a.m. and 5 p.m.

If my parents can't bring me on that day, can I move in early?
Unfortunately, because of the preparations involved with training and preparing the halls for the start of the Fall 2014 semester, new students may not move in before 10 a.m. on Friday, August 22. If you plan to be in the San Antonio area prior to Check-in Day, you should make arrangements at a local hotel so that you may have adequate accommodations.

What should I bring with me to Our Lady of the Lake University?
Pillows, sheets and blankets; small fan, cell phone, toiletries, school supplies, alarm clock, and a reading lamp.  Other popular items on campus include coffee makers, stereos (except large speakers/sub-woofers), headphones, computer or laptop, posters (and white putty or blue tack), stacking crates, and small bookshelves.

What can't I bring with me to Our Lady of the Lake University?
The following items are prohibited in the residence halls: large speakers/sub-woofers, hot plates, halogen lamps, candles, and incense. Also, there is no need to bring a refrigerator or microwave, as one is provided in each room on campus at no additional charge.

Room Accommodations

How do I get a single occupancy room?
Single occupancy rooms are assigned on the basis of seniority within the housing system.

I was assigned to a triple occupancy room.  Are there any double occupancy rooms available?
If space is available, students will be allowed to request a room change during the second week of classes.

I don't like my room assignment.  How can I get it changed?
OLLU residence halls are usually at or near full capacity.  Therefore, room changes for new students are not an option before the start of the semester.  However, room changes will be available during the second week of classes.  Requesting a room change does not guarantee a room change since room changes are subject to space availability.

Room Assignment

What size are the rooms?
Room size varies in each residence hall.  We recommend waiting to buy carpeting or additional furniture for your room until you arrive on campus.

What size are the beds?
Each student is provided with an extra long twin mattress (36" X 80") and a bed frame.

What is provided in each room?
The University provides a bed with an extra long mattress, mini-blinds, a chest of drawers, a desk and chair, and a wardrobe or closet space. A microfridge (microwave + refrigerator) is also placed in each room. 
(refrigerator and microwave combination - view images 12)

Am I allowed to remove the University's furniture from my room?
All furniture must remain in the students' rooms.  A room inventory will be conducted at the beginning and end of the academic year.

What about internet access?
All rooms are wired for internet access as a service provided to enhance your academic experience and success. Wireless access is also available from each resident’s room.

How much do the laundry machines cost?
Each wash and each dry load is FREE!  Laundry machines allow washing and drying at no charge for on-campus residents. Laundry rooms are conveniently located in each residence hall.


Special Needs Accommodations

What if I have health or physical challenges that would be affected by my living situation?  What are Special Needs Accommodations?
The Office of Residence Life recognizes that some students have disabilities or special needs that may require special attention when determining residential living options.  Students who need such accommodations must submit medical documentation (e.g., letter from primary physician) to the Office of Residence Life.  The Office of Residence Life (who may consult with the Counseling Center, Student Health Services, or the Office of Student Life) will review all documentation for consideration.  If approved, the student will be notified and assigned accordingly.  Because space is limited, single occupancy room assignments are not guaranteed and are based on demonstrated need. New students who are assigned to special accommodations for the 2014-2015 academic year will not have to resubmit medical documentation in the future, but must submit (in spring of their first year) a Special Needs Accommodation Application for reconsideration for the following academic year.  New students who are not assigned to special accommodations and wish to be considered for a different room may request a change of room during Room Changes the second week of class.

Restrictions and Restricted Items

Are pets allowed in the residence halls?
No. Students are not permitted to have pets.  The only exceptions are small fish.

What are "quiet hours" and "courtesy hours"?
Quiet hours are designated times in the residence halls when there is no noise (Sunday - Thursday, 9 p.m. - 8 a.m.).  These hours promote an environment that is conducive for students to study and sleep.  Courtesy hours are always in effect in every residence hall.  This requires all members of the OLLU community to be cooperative and respectful of each other to create a quiet and courteous environment.

Lost Keys and Room Lock-outs

Where do I go if I am locked out of my room?
Between the hours of 8 a.m. and 5 p.m. you may go to the Office of Residence Life, located in Pacelli Hall, to see the Residence Life staff member on duty. Please contact the RA on duty for assistance at all other other times. Lockout fees are assessed and proof of identity is required.

What do I do if I lose my key?

There is a $60.00 charge for a key core replacement that must be paid to the Office of Residence Life.
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