STUDENT BUSINESS OFFICE
ABOUT THE OFFICE
The Student Business Office provides cashier and student account services for all students. We are the final step in the registration process. All students must have completed class selection (registration), and have all financial aid awarded before proceeding through the Student Business Office. All students must obtain Final Confirmation of Registration to have their names appear on class rosters. Students fully covered by financial aid must also obtain Final Confirmation to finalize their registration. These services are available online through E-Commerce or the Student Business Office page in MyOLLU's portal. See Payment Plan and Final Confirmation of Registration at left for more information.
In order to receive Final Confirmation of Registration, students must agree to the 'Financial Responsibility Policy' in E-Commerce and set up a payment agreement plan plus make a payment online or in person (see the Student Business Office's MyOLLU Portal page for more information). This applies to all students regardless of financial aid status. The Student Business Office will review the payment agreement and invoice for discrepancies (examples: total hours registered not equal to financial aid hours, resident student without room and board charges or a past due balance from a prior term). If there are any discrepancies, a personalized message will be sent to the OLLU e-mail address indicating the action that should take. If there are no discrepancies, students will receive Final Confirmation of Registration via an e-mail.
Our Lady of the Lake University reserves the right to deny readmission based on a student’s credit history with Our Lady of the Lake University.
HEALTH INSURANCE WAIVER
Our Lady of the Lake University has implemented mandatory Health Insurance coverage for all students registered in 7 hours or more per semester (excludes 100% online students). Per Our Lady of the Lake University policy, International Students are not allowed to waive coverage.
Estimated Financial Aid/Pending Aid
Students are able to see Estimated Financial Aid amounts within the E-Commerce online payment system. Students can use this feature as a tool to track the financial aid that is pending transmission and follow-up, if necessary, with the Financial Aid office before the end of the semester.
Financial Responsibility Policy
For a student whose bill is not completely covered by financial aid, enrollment in a payment agreement will be required. This includes students who are paying in full, are partially covered by financial aid or receive employer tuition benefits. For students not completely covered by financial aid, completion of the payment agreement is the final step in the Student Business Office process and serves as the acknowledgement that the student agrees to the University’s Financial Responsibility Policy. Once the payment agreement is complete, all past balances and issues are cleared, and the initial payment is made (per payment agreement), the student will receive notice of Final Confirmation of Registration and be included on the class roster on the first day of classes.
When logging into the E-Commerce system, students will see the Our Lady of the Lake University Financial Responsibility Policy. By selecting the “I Agree” button following the policy, students will agree to the terms in the Financial Responsibility Policy. For a student whose bill is completely covered by financial aid, this will be the final step in the Student Business Office process. If all past balances and issues are cleared, the student will receive notice of Final Confirmation of Registration and be included on the class roster on the first day of classes.
Drops and Withdrawals
Once a student has agreed to the University’s Financial Responsibility Policy (either through the “I Agree” button in the E-Commerce system or through completion of a payment agreement) and received Final Confirmation of Registration, the student is considered registered. Any drops or withdrawals after this point must be officially requested by the student before posted deadlines. If a student does not follow procedures for drops or withdrawals by the posted deadline, they will be financially responsible for the classes for which they registered. See Financial Obligations and Refund Policy and Delinquency and Default Policy.
E-Refunds for excess financial aid is available! This means that you may have your student account credit balance sent directly to your bank account. All you need to do is to go into the E-Commerce web site and enroll under 'Create a Refund Profile' tab. You will need to have your bank’s routing number and your personal bank account number available to enter onto the enrollment page.
Messages related to E-Commerce is available. To enroll for texting, go 'My Profiles' then 'Personal Profile', input your cell number and select your carrier from the drop-down box. If your carrier is not listed in the drop-down box, please email us at email@example.com so we can add your carrier. Of course, associated costs for texting will be charged to you by your personal carrier.
BE ONLINE, NOT IN LINE !
Complete the registration process early, fill out your FAFSA to receive aid and enroll in a payment agreement online.
YOU'VE GOT MAIL
Check your OLLU e-mail frequently. It is the official method of communication from the Student Business Office, as well as Financial Aid and Registrar Office.