Faculty & Staff


myOLLU Portal Login

Access online resources

  • Password Help
    • To help facilitate password changes you will need to access the Password Manager Program twice:

      First - Register with the Password Manager Program.
      You will need your seven digit university ID number, date of birth and the last four digits of your Social Security number. Enter these and click continue. On the second screen, you will see your university username (top, left). Please make sure to write this down for future use. You will be asked to enter your mother's maiden name, and to create a security question and answer. Once you are done, click on the "Submit Your Credentials" button.

      Second - Reset Your Password.
      You will need your seven digit university ID number, date of birth and the last four digits of your Social Security number. Enter these and click continue. On the second screen, you will enter your mother's maiden name, answer your security question and create a password.
  • How to Connect
    • To connect to E-Commerce, Lake Online, and email, please enter your OLLU email credentials: Click on the "Enter Your Credentials” link (light gray text) under the OLLU email tab. This is a one-time set up to use the single-sign on feature.

      To connect personal devices to OLLU wifi and email, see tutorials at this link: https://myollu2013.ollusa.edu/TechnologyServices/Helpdesk/Pages/default.aspx

      To access SPSS, use VPN, or gain remote access to a university computer, set up an appointment with the OLLU IT Help Desk. Request the appointment online at https://helpdesk.ollusa.edu.
  • Guest Accounts
    • Requests for guests accounts must be made through SysAid at least 24 hours before access is needed. The request must be made by a member of the OLLU community. Information needed to create a guest account includes first name, last name, and email address for each guest, as well as the type of access needed: wifi and/or computer access. Access SysAid at https://helpdesk.ollusa.edu.
  • Need Help
    • ITS Help Desk
      210-431-3908
      helpdesk@ollusa.edu

      ITS Media Services (Classroom Technology and Video Conferencing)
      210-431-4138
      mediadelivery@ollusa.edu

      Hours of Operation:
      Fri.-Mon. - 8 a.m.-8 p.m.
      Tues.-Thurs. - 8 a.m.-12 p.m. & 1-8 p.m.

      Engage is the Learning Management System (LMS) specifically for OLLU students in the following national online programs: Master of Business Administration, Master of Education in School Counseling, and Master of Social Work

      For help accessing the Engage LMS:

      Personal Support Center
      Call toll free 24/7
      1-855-275-1082 option 3
      OLLU@personalsupportcenter.com